Proactive Monitoring and 24/7 Remote USA Based Tech Support.

Ease your mind with options for remote Proactive Monitoring and 24/7 Remote Tech support.

ETI Care provides our customers with the best Customer Support we can provide. Parasol works close with manufactures of the CI industry to help give customer the best result for troubleshooting a system remotely.

Have Questions? Let Talk.

Choose Your ETI Care Plan

Standard Customer
Care Plan

Can be purchased by month or year. There is a 10% discount when purchased Yearly.
$25.00
/Monthly
  • Proactive Monitoring
  • Reactive and Remote Repair
  • App Control via OVRC Home App
Sign Up

Essential Customer
Care Plan

Can be purchased by month or year. There is a 10% discount when purchased Yearly.
$45.00
/Monthly
  • Proactive Monitoring
  • Reactive and Remote Repair 24/7
  • 48-Hour On-Site Responce
  • App Control via OVRC Home App
  • 2% Membership Discount
  • Surveillance Assistant
Sign Up

Elite Customer
Care Plan

Can be purchased by month or year. There is a 10% discount when purchased Yearly.
$145.00
/Monthly
  • Proactive Monitoring
  • Reactive and Remote Repair 24/7
  • 24-Hour On-Site Responce
  • App Control via OVRC Home App
  • 5%-Membership Discount
  • Custom Remote Programming
  • Wellness Checkup
  • Surveillance Assistant
Sign Up

Remote monitoring and repairs may require additional monitoring equipment and may not be possible for all devices. Advanced ETI Remote/Phone support may require homeowner or representative to be on-site at a scheduled time during ETI business hours. System repairs are subject to manufacturers warranties. Remote custom programming will be billed at current service rate if customer does not have an Elite Customer Care Plan. Non-ETI provided components require on-site evaluation for Care Plan to be activated on that system.

**ON SITE SERVICE WILL BE CHARGED AT THE CURRENT SERVICE RATE WITH THE MEMBERSHIP DISCOUNT BEING APPLIED TO THAT CHARGE**. Terms and condition are subject to change with 30-day notice.

Proactive Monitoring

We proactively monitor your Smart Home through technology components added by Entertainment Technology. This allow us to proactively fix any potential problems or issues that might arise with your system. As all technology is subject to trouble from time to time proactively managing your system allows firmware to be sent for updating and also keeps you from the vulnerabilities that might arise. 

Reactive and Remote Repair

With smart home technology, the ability to remote troubleshoot and revive a system can often time happen without the need to for a service trip. With Essential and Elite Customer care the ability to contact remote support can happen 24/7. The communications between you and your remote tech how you prefer whither text, chat, or phone we will be there to support you.

Service with happy smile.

App Control via OVRC Home

With the OVRC server at our disposal we can provide the customer with a simple app that allow for total system reboot, to individual outlet control to reboot device like stream player or those pesky cable boxes. This OVRC Home App is one of the most useful tool in the smart homeowners arsenal and the first line of defense when trouble arises. Let us build your app control today. 

Embrace the Ultimate Luxury Lifestyle

Want a curated technology solution to match your lifestyle? Let us craft a smart home integration system that brings striking efficiency, beauty and comfort to your properties.

Testimonial

What they say about us

Dan Bowden
Dan Bowden
2021-05-04
I had a TV mounted over my fireplace in September. It did not turn out as expected at first, but Joe and his team worked with me after the fact and got a team out to make it right. ETI is committed to a solid experience and striving for excellence in their execution. Dan
Stephen Dean
Stephen Dean
2020-06-24
I have been a customer for 14 years. They are a trusted company that has been around a long time. They only use products that they have confidence in and will back up the sale and take care of any problems that may arise. Needless to say, the technology in the equipment they use is constantly evolving, so it really seems like a lifelong commitment to have the best and latest entertainment systems. You definitely need someone you can count on when problems do arise. Joe and his entire crew have always been professional and responsive and I highly recommend.
Amber Collins
Amber Collins
2016-07-19
Joe has been a great help to my association in researching the best options for our clubhouse Control 4 set up. He's spent numerous hours developing the best plan for our budget. He's affordable, helpful and stands behind his workmanship. Looking forward to a great relationship with Entertainment Technology!
Google rating score: 4 of 5, based on 6 reviews